Handling payment status

Every possible payment status

Depending on what happens payments go through a number of statuses. For most status changes we will call your webhook. Below an overview of all possible statuses a payment can have.

StatusDescriptionWebhook
openThe payment has been created, but nothing else has happened yet. No
canceledYour customer has canceled the payment. This is a definitive status.Yes
pendingThis is a temporary status that can occur when the actual payment process has been started, but it’s not complete yet. Nothing really needs to happen on your end when this status occurs.No
authorizedIf the payment method supports captures, the payment method will have this status for as long as new captures can be created.

Currently this status is only possible for the payment methods Cards, Klarna Pay Now , Klarna Pay Later, Klarna Slice it, Billie, and Riverty.
Yes
expiredThe payment has expired, e.g. your customer has abandoned the payment. This is a definitive status.

For some payment methods like SEPA Bank Transfer it can take a few days for this status to occur. This status is definitive and we will call your webhook when it occurs. How much time it takes for a payment to expire depends on the payment method. We explain this in more detail below.
Yes
failedThe payment has failed and cannot be completed with a different payment method. This is a definitive status.

When you use Mollie Checkout and you offer multiple payment methods you will be redirected to the method selection screen after a payment failure. So, the consumer can choose another method to finish the payment.
Yes
paidThis status occurs whenever a payment is successfully paid. This is a definitive status.Yes

How does one status lead to another?

The below diagram shows when to expect which status.


When does a payment expire?

When your customer doesn’t make an actual payment, the payment will, at some point, expire. After a specific expiry time, an open payment will become expired. This could happen when a customer decides not to make a payment after all and abandons it. The expiry time is different for each payment method.

Expiry times per payment method

Payment methodsExpiry time
iDEAL
paysafecard
15 minutes
Credit card
Giropay
30 minutes
MyBank
Twint
45 minutes
Bancontact
Belfius Pay Button
EPS
KBC
Przelewy24
1 hour
SOFORT Banking
Vouchers
2 hours
Klarna
Klarna Pay now
Klarna Pay later
Klarna Slice it
in3
48 hours
PayPal72 hours
Bank transfer*12(+2) days

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It is not a good idea to predict payment expiry. Best wait until your webhook is called and fetch the status as usual. This is the most reliable way to keep your system in sync with Mollie, also in the case of expiring payments.

(*) Payments made by bank transfer are done manually by your customer. Some days can pass before it becomes clear the payment has been paid. That’s why the payment method banktransfer will by default, not expire until 12 days have passed. One or two days can be added when the 12th day is a Saturday or Sunday.