Sylius: Troubleshooting
Troubleshoot common issues
Follow the steps in Troubleshoot common issuesarticle to ensure proper connection between Mollie and your Sylius instance and then the steps below for Sylius-specific settings.
Enable debugging and get the log files
Enable debugging for comprehensive log files that provide detailed insight when troubleshooting issues.
Note
Enabling debugging increases server storage requirements due to additional log data.
- Log in to Sylius.
- Go to Configuration > Payment methods.
- Select an option from the Log level drop-down menu:
| Option | Description |
|---|---|
| Disabled | If server space becomes an issue, you can disable logging. |
| Errors | Only log error messages. |
| Everything | Log both error and informational messages. |
- Select Save changes.
Check the log files
Mollie for Sylius keeps a log of all Mollie-related activity that takes place. You can use the log to investigate the root cause of a problem.
To get the Mollie / platform / ... log file(s), follow these steps:
- Log in to Sylius.
- Go to the Mollie section of the side navigation bar.
- Select Logger to access the list of messages written to the log file.
Note
Use the Level drop-down menu to filter error messages from informational messages.
Check the release notes
Refer to Mollie for Sylius releases to check whether the issue was fixed in a newer version of Mollie for Sylius.
Important
Before updating, review the release to ensure compatibility with your version of Sylius or third-party apps.
Solve common problems
Load payment methods
When you installed Mollie for Sylius, you may have omitted to load them from your Mollie account. To load payment methods, follow these steps:
- Log in to Sylius.
- Go to Configuration > Payment methods.
- Select Edit in the Actions column of the Mollie gateway.
- Select Load methods.
- Select Save changes.
Updated 6 months ago
