OXID 6: Troubleshooting

Troubleshoot common issues

Follow the steps in Troubleshoot common issuesarticle to ensure proper connection between Mollie and your OXID instance and then the steps below for OXID-specific settings.

Troubleshooting checklist

Customers get errors in the checkout

Checkout errors can have several causes. Try these steps to solve the issue:

• Check the log files in the OXID database in the table mollierequestlog.

• If the error is caused by a failed connection with Mollie, restore the connection.

Payments aren't processing properly

The Mollie plugin uses webhooks to notify OXID 6 of status updates.
If the webhooks fail, OXID 6 is unable to process payments properly and orders aren't updated. You can try these steps to solve the issue:

• Restore your connection to Mollie.
• Use diagnostic information from the logs to identify the root cause.
• Check whether your store is online.
• Make sure the shop is reachable without .htaccess protection if it's a development environment.

Check the version control notes

Refer to Mollie for OXID 6 Versioncontrol page to check whether you are using the latest version of the plugin and if the issue was fixed in a newer version of Mollie for OXID 6.

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Important

Before updating, ensure compatibility with your version of OXID 6 or third-party modules.