Guides

OXID 7: Manage orders

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Give refunds

Mollie for OXID 7 includes a refund manager, which you can use to give customers a full or partial refund for their orders.

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Note

Your ability to refund partial amounts depends on the API method used when the customer paid:

  • Payments API: full or partial amounts.
  • Orders API: full amount only; partial refunds can only be issued based on the items and quantity of an order.

Payments API

Partial refund

Refunds can be issued for any amount as soon as it has been marked as paid, as long as it doesn't exceed the total amount of the order. You can refund an amount per order item, or an amount for the whole order.

Refund an amount

  1. Log in to OXID 7.
  2. Go to the Partial Refund section of the Mollie tab of the order.
  3. In the Refund Amount tab, enter the amount to be refunded.
  4. Click Execute refund.
    You have the possibility to add a refund notice to the refund. This message will appear in the Mollie dashboard.

How much you already refunded and how much you are still able to refund, is shown at the bottom of the partial refund section.

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Example

Of the total price of 1.439,10 EUR , 300,00 EUR have already been refunded. Remaining refundable amount: 1.139,10 EUR

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Important

It can take up to 5 minutes to re-calculate and display the updated balance.

Refund individual items

  1. Choose the article you want to refund.
  2. Enter the quantity you want to refund (if article was ordered more than once).
  3. Click Execute refund.

Free refund amount

  1. Enter an amount you want to refund in the Free refund amount field.
  2. Click Execute refund.

Full refund

You can easily refund a full order by following these steps:

  1. Log in to OXID.
  2. Go to Administer Orders > Orders.
  3. Scroll to the Full Refund section of the Mollie tab of the order.
  4. Click Execute refund.
    You have the possibility to add a refund notice to the refund. This message will appear in the Mollie dashboard.

Orders API

Partial refund

When using the Orders API, refunds can only be issued based on the items and quantity of an order:

  1. Log in to OXID.
  2. Go to Administer Orders > Orders.
  3. Choose the article you want to refund within the Mollie tab of the order.
  4. Enter the quantity you want to refund (if an article was ordered more than once).
  5. Click Execute refund.
    You have the possibility to add a refund notice to the refund. This message will appear in the Mollie dashboard.

Full refund

You can easily refund a full order by following these steps:

  1. Log in to OXID.
  2. Go to Administer Orders > Orders.
  3. Scroll to the Full Refund section of the Mollie tab of the order.
  4. Click Execute refund.
    You have the possibility to add a refund notice to the refund. This message will appear in the Mollie dashboard.

Updated 2 days ago