Shopware 6 App: Troubleshooting

Troubleshoot common issues

Follow the steps in Troubleshoot common issuesarticle to ensure proper connection between Mollie and your Shopware instance and then the steps below for Shopware-specific settings.

Orders show an open status

In Shopware 6, an order might have an additional open status in the transaction history before it transitioned to the target order state. This is because Shopware 6 order states can have dependencies on each other↗. For example, an order that's complete can only go back into in process after transitioning to open.

The Mollie app handles these transitions automatically, which means you don't need to take action when this happens.

Enable debugging and get the log files

1. Log in to Shopware 6.
2. Go to Extensions > My extensions.
3. Open the Mollie Payments context menu (three dots), and select Configure.
4. Go to Additional settings and switch on Debug mode.
5. Save the changes.

Get the log files

To get the log files containing messages related to Mollie, follow these steps:

1. Go to the var/log directory in your Shopware 6 installation.
2. Examine log files with a mollie_ prefix.

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Note

To set the logging period, follow these steps:

1. Log in to Shopware 6.
2. Go to Extensions > My extensions.
3. Open the Mollie Payments context menu (three dots), and select Configure.
4. In the API panel, enter the duration in the the Keep log files (days) field.
5. Save the changes.

Check the release notes

Refer to the Mollie App for Shopware 6 release notes↗ to check if your issue has been resolved in a newer app version.

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Important

Before updating, review the release to ensure compatibility with your version of Shopware 6 or third-party apps.

Solve common problems

Reactivate the app

In some cases, it helps to deactivate and reactivate the app. This resets the app without losing your configuration settings.

1. Log in to Shopware 6.
2. Go to Extensions > My extensions.
3. In the Mollie Payments panel, switch off the toggle to deactivate the app.
4. Switch on the toggle to reactivate the app.

Reinstall the app

In some cases, the best option is to uninstall and reinstall the app.

1. Log in to Shopware 6.
2. Go to Extensions > My extensions.
3. In the Mollie Payments panel, select the context menu button (three dots) and select Uninstall.
4. Optional: To delete the Mollie app configuration settings from your Shopware 6 system, switch on the Remove all app data permanently toggle.
5. Select Uninstall.
   This uninstalls the app, although it remains available in your extensions list.
6. In the Mollie Payments panel, select Install and then switch on the toggle to activate the app.
7. Optional: If you deleted the configuration settings when uninstalling the app, you need to reconfigure the app.