Gambio: Manage orders

Send payment requests

Proactively invoice your customers for pre-orders, subscription renewals, and when addressing failed or overdue payments.

Send a payment link

Payment links redirect customers to your Mollie Checkout page, where they can select a payment method.

1. Log in to Gambio.
2. Go to Orders > Orders.
3. Select the order number to view the order details.
4. In the Mollie Payment Information section, select Payment link.
   A pop-up appears with a payment link.
5. Copy the link and send it to your customer.

Ship orders

Mark physical, digital and service orders as shipped to capture payments. Once orders have been marked as shipped, Mollie automatically captures the authorized amount.

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Note

• You can only mark an order as shipped if the customer pays for it with a payment method that uses the Orders API.
• Klarna payment methods require you to mark orders as shipped before capturing payment.

Manually mark orders as shipped

1. Log in to Gambio.
2. Go to Orders > Orders.
3. Select the order number to view the order details.
4. In the Mollie Payment Information section, select Shipments.
5. Next to each item, enter the quantity to ship.
6. Enter the Carrier, Tracking code, and Tracking URL.
7. Select Submit shipment.

Give refunds

Mollie for Gambio includes a refund manager, which you can use to give customers a full or partial refund for their orders.

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Note

Your ability to refund partial amounts depends on the API method used when the customer paid:

• Payments API: full or partial amount.
• Orders API: full amount only.

Refund a specific amount

1. Log in to Gambio.
2. Go to Orders > Orders.
3. Select the order number to view the order details.
4. Scroll down to Mollie Payment Information and select Refunds.
5. In the Amount tab, enter the amount to be refunded.
6. Optional: Enter the reason for the refund.
7. Select Refund.

Refund items

1. Log in to Gambio.
2. Go to Orders > Orders.
3. Select the order number to view the order details.
4. Scroll down to Mollie Payment Information and select Refunds.
5. For each item listed in the Items tab, enter the quantity to refund.
6. Select Refund.

Understand statuses

Mollie statuses and Gambio statuses

After a customer has purchased a product, Mollie keeps track of changes in the payment status and sends them to Gambio. At the same time, the Mollie for Gambio module monitors Gambio for changes in the order status and sends them to Mollie. In both cases, the module acts as an intermediary, passing on changes in both directions.

Because Mollie has its own standard set of payment and order statuses, whose names may not exactly match Gambio's, the Mollie for Gambio module has to translate Gambio status names into the equivalent Mollie status names, and vice versa. That is why the payment or order status that you see in your Mollie Dashboard may differ from the status you see in Gambio.

Mollie status flow

Two Mollie status flows are possible, depending on the API method used for a payment. When configuring a payment method you can choose between the Payments API, which handles payment statuses, or the Orders API, which handles order statuses.

Figure 1. Payment status flow

Figure 2. Order status flow

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Note

Mollie also has statuses for payment processing steps after a payment is completed, for example, the refunded status.

Mollie - Gambio status mapping

These statuses are pre-configured, however, you can customize them:

Configure Mollie statuses

Customize Mollie statuses to match your order management system:

1. Log in to Gambio.
2. Go to Modules > Modules-Center.
3. Select Mollie from the module list.
4. Select Edit.
5. In the Order statuses section, change the status name using the drop-down menu next to the Gambio status you desire.
6. Save the changes.