Salesforce: Troubleshooting
Troubleshoot common issues
Follow the steps in Troubleshoot common issuesarticle to ensure proper connection between Mollie and your Salesforce instance and the steps below for Salesforce-specific settings.
Troubleshooting checklist
Get the log files
Both Salesforce Commerce Cloud and Mollie for Salesforce keep a log of all Mollie-related activity that takes place. Use the logs to investigate the root cause of a problem.
All Mollie-specific debug and informational messages, as well as warnings and errors, are logged in the "mollie" custom logβ. You can change the log file's name in the Log category field in Salesforce Business Manager under Merchant Tools > Mollie > Mollie General Settings.
To get the custom Mollie and Salesforce Commerce Cloud log files, follow the Salesforce Business Manager access log files procedureβ.
Check the release notes
Refer to Mollie for Salesforce release notes to check whether the issue was fixed in a newer version of Mollie for Salesforce.
Important
Before updating, review Mollie for Salesforce release notes to ensure compatibility with your version of Salesforce Commerce Cloud or third-party plugins.
Updated 5 days ago