Shopify: Troubleshooting

Troubleshoot common issues

Follow the steps in Troubleshoot common issuesarticle to ensure proper connection between Mollie and your Shopify instance and then the steps below for Shopify-specific settings.

Contact support

In case you're still experiencing problems or have questions, contact support.

  1. Log in to Shopify.
  2. Select Settings > Payments.
  3. Scroll down to the payment method and select Manage.
  4. Select Contact Mollie - [payment method].
  5. Provide a clear description of the problem or your request using 30 characters or more.
  6. Select Send message.