Magento 2: Troubleshooting

Troubleshoot common issues

Follow the steps in Troubleshoot common issuesarticle to ensure proper connection between Mollie and your Magento 2 instance and then the steps below for Magento 2-specific settings.

Diagnose issues

Enable debugging and get the log files

Enable debugging for comprehensive log files that provide detailed insight when troubleshooting issues.

1. Log in to Magento 2.
2. Go to Stores > Configuration.
3. On the Configuration page, scroll to Mollie , select the arrow, and then General.
4. In the Debug & Logging section, select Yes in the Debug requests drop-down menu.
5. Save the changes.

Get the log files

Magento 2 keeps a log of all Mollie-related activity that takes place. You can use the log to investigate the root cause of a problem.

1. Log in to Magento 2.
2. Go to Stores > Configuration.
3. On the Configuration page, scroll to Mollie , select the arrow, and then General.
4. Scroll down to Debug and logging, and select Check last 100 debug log records.
5. View the log online, or download it as a text file.

Check the release notes

Refer to Mollie for Magento 2 releases to check whether the issue was fixed in a newer version of Mollie for Magento 2.

❗️

Important

Before updating, review the releases to ensure compatibility with your version of Magento 2 or third-party modules.

Solve common problems

Clear the cache

Mollie for Magento 2 stores data exchanged between Mollie and Magento 2 in a cache. Problems related to information loading can occur when the cache gets too full.

1. Log in to dashboard and select System > Cache management.
2. Select Flush Magento cache.