Magento 2: Troubleshooting
Troubleshoot common issues
Follow the steps in Troubleshoot common issuesarticle to ensure proper connection between Mollie and your Magento 2 instance and then the steps below for Magento 2-specific settings.
Diagnose issues
Enable debugging and get the log files
Enable debugging for comprehensive log files that provide detailed insight when troubleshooting issues.
- Log in to Magento 2.
- Go to Stores > Configuration.
- On the Configuration page, scroll to Mollie , select the arrow, and then General.
- In the Debug & Logging section, select Yes in the Debug requests drop-down menu.
- Save the changes.
Get the log files
Magento 2 keeps a log of all Mollie-related activity that takes place. You can use the log to investigate the root cause of a problem.
- Log in to Magento 2.
- Go to Stores > Configuration.
- On the Configuration page, scroll to Mollie , select the arrow, and then General.
- Scroll down to Debug and logging, and select Check last 100 debug log records.
- View the log online, or download it as a text file.
Check the release notes
Refer to Mollie for Magento 2 releases to check whether the issue was fixed in a newer version of Mollie for Magento 2.
Important
Before updating, review the releases to ensure compatibility with your version of Magento 2 or third-party modules.
Solve common problems
Clear the cache
Mollie for Magento 2 stores data exchanged between Mollie and Magento 2 in a cache. Problems related to information loading can occur when the cache gets too full.
- Log in to dashboard and select System > Cache management.
- Select Flush Magento cache.
Updated 5 months ago