Magento 2: Manage orders

Ship orders

Mark physical, digital and service orders as shipped to capture payment. You can use Magento 2's own shipping manager to mark orders as shipped. Once orders have been marked as shipped, Mollie automatically captures the authorized amount.

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Note

You can only mark an order as shipped if the customer pays for it with a payment method that uses the Orders API.

Klarna payment methods require you to mark orders as shipped before capturing payment.

For information on how to ship orders using shipping manager, refer to the following documentation: Ship an order↗ .

Give refunds

Mollie supports Magento 2's own refund manager, which you can use to give customers a full or partial refund for their orders. To learn more about it, refer to Credit memos↗.

Send payment reminders

Send a payment reminder to your customers to remind customers of an existing payment obligation or an upcoming payment deadline.

  1. Log in to Magento 2.
  2. Go to Sales > Orders.
  3. Find the order and select View in its Action column.
  4. Click Send payment reminder.

Send payment requests

Proactively invoice your customers for pre-orders, subscription renewals, and when addressing failed or overdue payments.

Send a payment link

Payment links redirect customers to your Mollie Checkout page, where they select a payment method and pay:

  1. Create an order↗.
  2. In the Payment and shipping information section, select Mollie: Payment link, and add one or more payment methods.
  3. Optional: Configure the order expiry period.
  4. Select a shipping method.
  5. Ensure that the Notify customer by email checkbox is selected.
  6. Select Submit order.

Understand statuses

Mollie statuses and Magento 2 statuses

After a customer has purchased a product, Mollie keeps track of changes in the payment status and sends them to Magento 2. At the same time, the Mollie for Magento 2 module monitors Magento 2 for changes in the order status and sends them to Mollie. In both cases, the module acts as an intermediary, passing on changes in both directions.

Because Mollie has its own standard set of payment and order statuses, whose names may not exactly match Magento 2's, the Mollie for Magento 2 module has to translate Magento 2 status names into the equivalent Mollie status names, and vice versa. That is why the payment or order status that you see in your Mollie Dashboard may differ from the status you see in Magento 2.

Mollie status flow

Two Mollie status flows are possible, depending on the API method used for a payment. When configuring a payment method you can choose between the Payments API, which handles payment statuses, or the Orders API, which handles order statuses.

Figure 1. Payment status flow

Figure 2. Order status flow

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Note

Mollie also has statuses for payment processing steps after a payment is completed, for example, the refunded status.

Mollie - Magento 2 status mapping

Mollie - Magento 2 status mappings are pre-configured and you cannot change them:

Magento 2 order statusMollie order status
ProcessingPaid + Authorized
Suspected Fraudn/a
Pending PaymentPending
Payment ReviewPending
PendingOpen
On Holdn/a
OpenOpen
CompleteCompleted
ClosedCompleted
CancelledCancelled
PayPal Canceled Reversaln/a
Pending PayPaln/a
PayPal Reversedn/a
ProcessingPartial Shipment
CompletedFull Shipment + Partial Credit
ClosedFull Credit

More on order statuses can be found in Magento's documentation: Order statuses in Magento 2β†—

Change the Mollie-Magento 2 status mapping

  1. Log in to Magento 2.
  2. Go to Stores > Configuration.
  3. On the Configuration page, expand the Mollie and select Advanced.
  4. Expand the Statuses section, and map the statuses as desired.
  5. Save the changes.

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Note

You can include your own Magento 2 custom order status settings↗ in the status mapping.