OXID 7: Troubleshooting

Troubleshoot common issues

Follow the steps in Troubleshoot common issues article to ensure proper connection between Mollie and your OXID instance and then the steps below for OXID-specific settings.

Payments aren't processing properly

The Mollie plugin uses webhooks to notify OXID 7 of status updates.
If the webhooks fail, OXID 7 is unable to process payments properly and orders aren't updated. You can try these steps to solve the issue:

• Restore your connection to Mollie.
• Use diagnostic information from the logs to identify the root cause.
• Check whether your store is online.
• Make sure the shop is reachable without .htaccess protection if it's a development environment.

Versioning

Make sure that you use the latest version of the Plugin available.

If you are not using the latest version, a warning message is displayed on the Overview tab:

If no message appears, you are using the latest version of the Plugin.

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Important

Before updating, ensure compatibility with your version of OXID 7 or third-party modules.

API logs

With the release of version 1.0.37, viewing API logs has become more accessible: now, they are conveniently displayed within the admin area of the OXID eShop.

To access the API logs, follow these steps:

1. Log in to the Admin panel of your OXID Shop.
2. Scroll to the Mollie Section > select API Logs.

Here, you will find a comprehensive list of all API requests and responses associated with your orders. The logs are organized chronologically, with the most recent entries displayed at the top.

Support form

If you need more assistance, you are able to contact the Mollie support directly in the Overview tab of the plugin settings.

This way, a log file is included with your support request: it contains the API call (request and response) of the last seven days (max. 700 entries), and will be attached to the e-mail sent to the Support team.

For your reference, you will get a copy of the sent e-mail.