Magento 2: Set up order management

Select an API method

Select the appropriate API method for your payment processing goals: Mollie's Payments API for simple payments or its Orders API for detailed orders.

You can select a different API method for each individual payment method except the following, which only use the Orders API:

  • Klarna payment methods
  • iDEAL in3
  • Vouchers

To select an API method, follow these steps:

  1. Log in to Magento 2.
  2. Go to Stores > Configuration.
  3. Expand the Mollie section in the left side-bar, and select Payment methods.
  4. Select the payment method that you want to configure.
  5. Select an API method from the Method drop-down menu.
  6. Save the changes.

Change the order expiry period

Customize the order expiry period as needed, for example, to allow customers more time to pay for their orders.

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Note

By default, customers have 28 days to pay for their orders.

You can change the order expiry period for the following payment methods if you are using the Orders API:

  • Bancontact
  • Belfius pay button
  • iDEAL; iDEAL in3
  • KBC payment button
  • Klarna
  • MyBank
  • PayPal
  • paysafecard
  • Przelewy24
  • SOFORT bank transfer
  • TWINT
  • Vouchers

Change an individual payment method's order expiry period

  1. Log in to Magento 2.
  2. Go to Stores > Configuration.
  3. Expand the Mollie section in the left side-bar, and select Payment methods.
  4. Select the payment method that you want to configure.
  5. Enter a whole number in the Days to expire field.
  6. Save the changes.

Customize payment descriptions

Include order details such as order number and customer name in the payment descriptions that appear in your Mollie Dashboard.

All payments are listed on the Payments page of your Mollie Dashboard. A payment's description is displayed in its Details column. It can also appear on your customers' bank statements depending on the payment method used and the customer's bank.

By default, the payment description includes the Magento 2, Magento 2 order ID,Mollie order status, API method used, and refund status.

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Note

You can only change the payment description for payment methods that use the Payments API.

You can combine free text and the following variables:

  • {ordernumber}
  • {storename}
  • {customerid}

To change the payment description, follow these steps:

  1. Log in to Magento 2.
  2. Go to Stores > Configuration.
  3. Expand the Mollie section in the left side-bar, and select Payment methods.
  4. Select the payment method that you want to configure.
  5. In the Description field, enter a description combining variables and free text.

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Example

To render 'Casey Doe bought order #123456 at MegaProducts.com', combine the following text and variables:
{customerid} bought order #{ordernumber} at {storename}

Set up second-chance emails

Recover potentially lost sales by automatically sending second-chance emails that include a payment link to re-engage customers who didn't complete a purchase.

Payment links redirect customers to your Mollie Checkout page, where they select a payment method and pay.

Enable second-chance emails

  1. Log in to Magento 2.
  2. Go to Stores > Configuration.
  3. Expand the Mollie section in the left sidebar, and select Second chance email.
  4. Select Yes from the Second-chance email drop-down menu.
  5. Optional: Select Yes from the Automatically send second-chance emails drop-down menu.
  6. Optional: In the Second chance email delay field, set the time in hours between the customer's initial checkout attempt and the second-chance email.
  7. Save the changes.

Customise second-chance emails

Mollie for Magento 2 provides a default template for second-chance emails.

To change the template, follow these steps:

  1. Log in to Magento 2.
  2. Customize the email template:
    • Go to Marketing > Email templates and select Add new template.
    • Open the Template drop-down menu, scroll to the Mollie Payment section, and select Mollie second chance.
    • Give the new template a name, and edit the template content and stylingβ†— as required.
    • Save the template.
  3. Enable the email template:
    • Log in to Magento 2.
    • Go to Stores > Configuration.
    • Expand the Mollie section in the left sidebar, and select Second chance email.
    • If you haven't already enabled second-chance emails, do so by selecting Yes from the Second-chance email drop-down menu.
    • Select your template's name from the Second chance email template drop-down menu
    • Save the changes.