---
updatedAt: 2025-05-20T14:45:34.000Z
agentTools:
  projectIndex: https://docs.mollie.com/llms.txt
---

# OXID 7: Set up order management

## Webhooks

Whenever there is an update for an order, Mollie calls the webhook provided by the Mollie OXID Plugin and notifies your OXID shop about any updates, such as a change of the *payment status*.

It's **not necessary to configure anything** to receive notifications from webhooks, however, if you are in a testing or staging environment, make sure the testing or staging environment is **publicly available**.

If you want to create a whitelist for the IP range of Mollie, refer to our [Which IP addresses does Mollie use?](https://help.mollie.com/hc/en-us/articles/213470829-Which-IP-addresses-does-Mollie-use) article.

## Second Chance Email

If you don't want to use a *cronjob* to send a reminder email to your customers to finish their order (e.g when your customer abandoned their shopping cart by closing the browser during checkout or making a failed payment attempt), you can set up a *Second Chance Email* manually.

> 📘
>
> You can not send these emails for **paid** orders or orders where the customer canceled the payment **explicitly**.

The email text can be customized by changing the CMS block **Mollie Second Chance Email**:

1. Open the **Mollie** tab of the order for which you want to send a Second Chance Email.
2. Click the **Send Second Chance Email** button.
3. A text box appears where you can type and edit the text that will be sent in your email.
4. Once you are happy with the result, click **Save**.